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Canon
Category Created
Tue, 24th Apr 2007
Last Article Update
Fri, 4th Jun 2010
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   Canon

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Showing the 46 Articles in this Category 

Assigning the AXIS 1610 / 1650 Print Server an IP Address 


To initially assign an IP address to the AXIS 1610 / 1650 Print Server, use one of the following  methods:

I.  Use NetSpot v3.3.26 that ships with the imageRUNNER 1300 (same procedure as with the Laser Class models): 

1.  Launch NetSpot.

2.  From the Window menu, select New Window, then IP Devices (a TCP/IP Device List window opens).

3.  From the Device Menu, select New.  Enter the Mac Address of the AXIS 1610/1650 and the IP address that you want to assign to it.

4.  Hit Continue.  Enter the Printer Type from the drop down list and choose Ethernet (if prompted).

5.  NetSpot will find the device.  Change any settings required and hit Configure.

II.  Use the ARP command to allow you to access the AXIS Web-based Configuration Utility:

1.  Open the MS-DOS prompt or Command Prompt on your PC.

2.  Type the following command:

          arp -s

          ex.  arp -s 192.168.1.10 00-40-8C-5E-D0-11

3.  This command will make an entry in your local arp table, allowing you to connect to the AXIS 1610 / 1650 (allows you to resolve its MAC address).

4.  Launch Internet Explorer (web browser) and type in the IP address you used in the arp -s command as the URL.

5.  This will access the AXIS Web-based Configuration Utility.  Use this to configure the TCP/IP settings.

* Note- Both method I and method II work best when your PC (laptop) is connected directly to the AXIS 1610 / 1650 via a crossover cable.

III.  Use one of the utilities provided with the AXIS 1610 / 1650:

1.  See the documentation packaged with the AXIS 1610 / 1650 for information on these utilities.  These are not officially supported by Canon.

* Note- The AXIS 1610 / 1650 will require a restart to for any configuration changes to take effect.

#39434

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Auto Offline Feature 

The Auto Offline Feature allows a user to have the Scanner within the imageRUNNER automatically go offline after a certain amount of time.  This functionality is helpful because other features of the copier may not be enabled while the scanner is online.

To enable Auto Offline:

1) Hit the Additional Functions button.
2) Select System Settings.
3) Select Auto Offline and set this to On.

To set the time that the machine will automatically go offline (Auto Clear Time):

1) Hit the Additional Functions button.
2) Select Timer Settings.
3) Choose Change Auto Clear Time.
4) Enter the desired time in minutes and select OK.  The time ranges from 0 - 9 minutes in one minute increments (0 = off).

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Bypassing Job Accounting When Monochrome (B&W) Printing 

This feature is available in the PCL5c v6.41, PS3 v2.30, and UFR v1.30 (and higher)  printer drivers for the Color imageRUNNER C3220 only. For this feature to work with the Color imageRUNNER C3220 connected via the imagePASS C1 (running version 2.0 and  higher system software), use the PCL5c v6.41 and higher printer driver only (not the PostScript driver).

When checking the 'Black and White' Color Mode option to enable this feature, any black and white documents submitted from the printer driver are printed bypassing the job accounting feature.

In order to activate this feature, three settings must be configured:

1. On the Device Settings tab of the driver properties, enable Job Accounting.

2. On the Device Settings tab of the driver properties, enable Do Not Use Job Accounting when B&W Printing.

3. In the printer driver's Quality Tab (under Printing Preferences), choose 'Black and White' in the Color Mode drop-down list.

'

#52355

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Can the ExpressCopy Tab be removed? 

Yes. You can specify the settings that are common to the Copy, Mail Box, Send, and Fax functions.

1. Press Additiona Functions
2. Select Common Settings
3. Select Function Display Settings
4. Select Regular Copy only
5. Select OK

 

#60729

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Cannot Fax from a Windows NT / 2000 / XP Computer Unless Logged in as Administrator 

This is a permissions issue.  You will need to give the users who need to fax the permission to write to the WINNT directory or WINDOWS directory.

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Canon Cover Sheet Editor (Custom Fax Cover Sheets) 

The Canon Cover Sheet Editor is a software application for creating original fax cover sheet templates that work with Canon PCL Fax Driver v1.50 or later. The Cover Sheet Editor for the imageRUNNER series, and the PCL Fax Drivers for Windows 95 / 98 / Me / NT / 2000 / XP are available for download here.

After registering a cover sheet created using this software in your fax driver, you can send it as a cover sheet attached to the fax. If you specify the fields for sender or recipient information, the actual sender or recipient information that you select in the fax driver is automatically entered into the cover sheet when the fax is sent.

With the Canon Cover Sheet Editor, you can do the following:

* You can specify fields for specifying remarks and comments in addition to the sender and recipient information fields.
* You can use fields for creating cover sheets for sending faxes to multiple recipients.
* You can insert text using different fonts, font styles, and font sizes into a cover sheet.
* You can insert various types of objects, such as drawings and images, into a cover sheet.
* You can easily edit the order of display and positioning of objects, and group different objects.
* You can specify that objects align along a grid while you work with them.

The interface:

#39919

 

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Canon Drivers and Utilities Support with the Windows XP Service Pack 2 

See the attached Technical Publication TP04 229b.pdf for information on the Windows XP Service Pack 2 Firewall and the Canon drivers and utilities.

See the attached Technical Publication TP04 230.pdf for information on Windows XP Service Pack 2 and the Fiery drivers and utilities (ex. Web Tools). 

See the attached Technical Publication TP04 218.pdf for information on Windows XP Service Pack 2 and imageWARE Document Manager, imageWARE Scan Manager, imageWARE Publishing Manager, and NetSpot Accountant. 

* Note - Document Manager 2002 R3 Service Pack 3 is required to use Document Manager with Windows XP SP2 and Windows Server 2003. 

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CAPT ( Canon Advanced Print Technology ) 

Question :
What is CAPT (Canon Advanced Print Technology) and how does it work?

Answer :
CAPT (Canon Advanced Print Technology) is a new process for imageRUNNER machines developed by Canon that can print by using the CPU of the host PC.  CAPT is a GDI and host-based printing system developed by Canon.  This is a brand new technology for MFP products distributed by NOS for the imageRUNNER 1300 / 1600 Series.

The major benefit of the CAPT printing process compared to the PDL printing process is the low cost to the customer.  The CAPT process only requires an 8-bit CPU and ASIC hardware for printing whereas the PDL process requires a great deal more of expensive hardware.  The low cost of the CAPT printing process allows all the imageRUNNER 1300 / 1600 Series machines to come standard with the printing function. 

The illustration above explains how the CAPT process works compared to the PDL process.  The PDL process used by most printers used the printer driver found on the PC to convert what is shown on the screen into the page description langauge (PCL or Postscript).  The hardware found in the controller of the printer renders the data into bitmap images, which is eventually printed using the printer engine.

Canon's CAPT process uses a different type of printer driver that takes the image on the screen and renders it.  After the image is rendered, the data is compressed using a high compression rate.  Both the rendering and compression take place on the host PC.  The data is then transferred from the PC to the printer through commonly used interfaces such as USB and parallel.  The data is then decompressed in the printer controller using only an 8-bit CPU and ASIC hardware.  The image is then printed using the printer engine of the machine.

The CAPT printing process is now able to support speeds up to 13 pages-per-minute on machines such as the imageRUNNER 1300 Series.  Since CAPT is a host-based printer process, the performance of the CAPT printing process has increased recently due to the continuous improvement of the CPU allowing for the support of 13 page-per-minute machines, which enhances the ability of today's PCs.  CAPT has already proven to be a successful technology in the single page printer product industry, as it has been selling outside the United States in European and Asian markets for a while now.

NOTE:  CAPT is only available for Windows operating systems.

The chart below explains the minimum system requirements that the CAPT software needs to function properly with the computer environment.

* For more information on CAPT printing, see the attached 'Guide to CAPT Technology' PDF.

 

#39864

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Changing the IP Address of an imageRUNNER-iR Series Machine 

This document only covers using the copier control panel to change the IP Address of a 'copier only' or 'Canon Printer Kit driven' imageRUNNER.  If you have an imagePASS controller (or other Fiery controller), you will need to change the IP Address of the machine in 'Fiery Setup'. 

IMPORTANT - Settings specified from the control panel become effective once the procedure is completed and the machine is restarted.

1.  Press [Additional Functions].

2.  On the touch panel display, press [System Settings].

IMPORTANT:  If a message appears on the touch panel display prompting you to enter the System Manager ID and password, you will need to enter the System Manager ID and password that were configured previously on this machine.  The System Manager ID and password was configured to protect the System Settings from unauthorized changes.

3.  Press [Network Settings].

4.  Press [TCP/IP Settings].

5.  Press [IP Address Settings].

6.  Make sure that IP Address is highlighted.  Then press the [Clear] button to erase the current IP address and enter the new IP address using the keypad.  Change the subnet mask and gateway settings in the same manner (as necessary).

* Since you are manually specifying a static IP Address, be sure that DHCP, BOOTP, and RARP are disabled

7.  Confirm the settings you specified, and then press [OK].  The display returns to the TCP/IP Settings screen.

8.  Press [Done].  Repeat this step until the Additional Functions screen closes.

9.  Reboot the machine via the proper procedure for your specific model. 

TechPub #56776

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Changing the SMTP / POP3 Port Numbers 

* Note - You cannot change the SMTP port number if an imagePASS is connected to the copier

The imageRUNNER is capable of changing the port numbers used for sending mail using SMTP, receiving mail using SMTP, and receiving mail using POP3. These port numbers can be changed as part of system administration so that they can be placed under network control. This capability is available in the latest versions of mn-cont software.

There is no need or requirement to change these port numbers. The defaults are normally fine. If it is necessary to change the settings to meet a user's network environment (router or firewall settings, etc), make sure to change the settings according to instructions given by the user's system administrator.

For the imageRUNNER 2010F and Laser Class 700 Series models, perform the following steps:

1. Press Additional Functions or Data Registration.
2. Select Fax Settings.
3. Select LAN Settings.
4. Select Mail User Setting.
5. Select Port No.

For the imageRUNNER 2016i/2020i and 1023iF, perform the following steps:

1. Press Additional Functions.
2. Select Network Settings.
3. Select TCP/IP Settings.
4. Select Port Number Settings.
5. Select SMTP TX or SMTP RX

For all other imageRunner models, please place a service call for a technician to come out. 

Copiers Northwest 800-244-6405 Service and Dispatch

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Creating Your Own Watermark 

No, you cannot import a graphic into the driver to use as a watermark.  However, you can create your own text watermarks with other options.

How To Create Your Own Watermark:

1.  From within the applications, select File, Print.

2.  Choose Setup or Properties.

3.  Select the Watermark box and choose Edit Watermark as shown below.


4.  Select the options you would like for the watermark and choose OK.  These watermarks are created and saved within the driver.

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Deleting a Department ID on the imageRUNNER-iR Series 

If Dept. ID Managementis turned on, before you can delete a Dept. ID, you must know one ID and password to get to Additional Functions.

To delete one or more Dept. IDs, follow the steps below:

1. Press Additional Functions from the Control Panel.
2. Select System Settings.
3. Select Dept. ID Management.
4. Select Store Dept ID/password.
5. Select the Dept. ID you want to delete and select Erase.
6. Select Yes to erase the Dept. ID.
7. Click Done 3x to return to the main screen.

 #39954

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Desktop Faxing Over the Network with Department ID Management Enabled 


GP200E, GP200F, imageRUNNER 200L / 210 / 330 / 400:

On these models, Department ID Management only effects copy jobs.  Print jobs and network Fax jobs are not effected and nothing special is required to print or fax from a computer.

imageRUNNER C3200 / C3220 / C2620:

When Department ID Management is enabled on the copier, desktop faxing is possible from the fax driver.  The requirements for desktop faxing depend on the Accept Print Jobs with Unknown IDs setting (hit Additional Functions, System Settings, Department ID Management):

- With Accept Print Jobs with Unknown IDs disabled, the user will need to enable the Job Accounting feature in the fax driver's properties and enter a valid Department ID and password when the fax job is sent from the computer. 

* If you are printing through a share on a Windows print server, then the Canon Driver Information Assist Service (DIAS) must be installed on the Windows print server computer to use the Job Accounting feature from the Windows clients.

- With Accept Print Jobs with Unknown IDs enabled, the user can have the Job Accounting feature disabled in the fax driver.  The user does not have to enter a valid Department ID and password in order to successfully fax from the computer. 

* Note - imagePASS C1 - If the imageRUNNER C3200 is running system software version 9.05 or higher, the imagePASS C1 is running system software version 1.1.1 or higher, and the fax driver is version 3.20 or higher, then faxing from desktops using the fax driver is possible.  Desktop faxing using the imagePASS C1 is not supported unless the above criteria (versions) are met.

imageRUNNER 2016 / 2016i / 2020 / 2020i / 2200 / 2800 / 3300 / 3300i / 2220N / 2220i / 3320N / 3320i / C3100 / C5800 / C6800 / C3170 / C5870U / C6870U / C5180 / C5180i / C4580 / C4580i / C4080 / C4080i / C3380 / C3380i / C2880 / C2880i / 2230 / 2830 / 3530 / 2270 / 2870 / 3570 / 4570 / 5070 / 5570 / 6570:

When Department ID Management is enabled on the copier, desktop faxing is possible from the fax driver.  The requirements for desktop faxing depend on the Accept  (Print) Jobs with Unknown ID setting (hit Additional Functions, System Settings, Department ID Management):

- With Accept (Print) Jobs with Unknown ID disabled, the user will need to enable the Job Accounting feature in the fax driver's properties and enter a valid Department ID and password when the fax job is sent from the computer. 

* If you are printing through a share on a Windows print server, then the Canon Driver Information Assist Service (DIAS) must be installed on the Windows print server computer to use the Job Accounting feature from the Windows clients.

- With Accept (Print) Jobs with Unknown ID enabled, the user can have the Job Accounting feature disabled in the fax driver.  The user does not have to enter a valid Department ID and password in order to successfully fax from the computer. 

imageRUNNER 2010F, Laser Class 710 / 720i / 730i:

These models behave differently.  When Department ID Management is enabled on the device, desktop faxing is possible from the fax driver ONLY when the Job Accounting feature is enabled in the fax driver's properties and a valid Department ID and password is entered when the fax job is sent from the computer. 

* If you are printing through a share on a Windows print server, then the Canon Driver Information Assist Service (DIAS) must be installed on the Windows print server computer to use the Job Accounting feature from the Windows clients.

There is a setting on the device called Print with No ID under the Department ID Management settings (hit Additional Functions or Data Registration and select System Settings, Department ID Management, set it ON, and select Print with No ID).  This setting only allows PRINT JOBS to print when sent from a computer without a valid Department ID and password (with Job Accounting disabled in the print driver).  It has no effect on fax jobs sent from a computer.  If a fax job is sent from the fax driver on a computer without a valid Department ID and password (with Job Accounting disabled in the fax driver), the job will reach the machine and nothing will happen.  The job will show up in the fax Activity Report as NG.

imageRUNNER 1370F / 1670F:

Desktop faxing (network faxing) from a computer is not currently an available option with this model.  There is no fax driver available.

---------------------------------------------

* Required Services to use the Get Device Status and Job Accounting Features of the Canon Print/Fax Drivers:

1.  NetSpot Suite Service (VDC) (DISCONTINUED):

The NetSpot Suite Service was used with older versions of the print/fax drivers and has since been discontinued.  The Canon Driver Information Assist Service (DIAS) has replaced the NetSpot Suite Service.  It is recommended that only the latest version print/fax drivers be used which utilize the Canon Driver Information Assist Service (DIAS), not the NetSpot Suite Service.

2.  Canon Driver Information Assist Service (DIAS):

The Canon Driver Information Assist Service (DIAS) only needs to be installed on a Windows Server when Windows clients are printing/faxing through a share on that server using the Job Accounting or Get Device Status features.  It does not need to be installed on Windows clients printing/faxing through a share on a Windows Server or on Windows clients printing/faxing directly to the printer.  The NetSpot Suite Service was used with older versions of the drivers and has since been discontinued.  The Canon Driver Information Assist Service (DIAS) has replaced the NetSpot Suite Service.

 

#46159

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Differences between Email and I-Fax 

The difference between E-mail and I-Fax options is that an email is sent to a particular individuals desktop or internet email address with the scanned image as an attachment. The I-Fax or Internet Fax is sent to another I-Fax capable machine through the Internet and the scanned image also goes as an attachment.

Many of the Canon Universal Send capable machines support I-Fax at this time. The I-Fax will be sent to the imageRUNNER's email account that you set up on the email server. When the imageRUNNER receives the email, it will automatically print it out just like a fax.

(**Note - A machine that supports receiving SMTP email directly can receive an I-Fax directly without using an E-mail Server.)

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Differences Between PCL and PostScript Printer Languages 

Printer Control Language (PCL) was released over 15 years ago as a simpler, faster and less expensive alternative to PostScript based printers.  PCL retains all of those advantages today, although PCL has fewer features than PostScript.  However, the vast majority of business documents do not require the power of PostScript.  .

Both PostScript and PCL are page desciption languages.  This means they are both languages that describe how to print a page.  Each has it's own positive and negative qualities, and they are good for different things.

PCL drivers do most of the rendering on the local workstation and the information is sent in essentially binary form to printer, generaly making PCL printing faster than PostScript.  PCL is also a simpler language than PostScript so it lacks many of the complex drawing and scaling functions that are available in PostScript.  PCL also utilizes less printer memory. 

PostScript drivers essentially send a page description to the printers where it is rendered.    Therefore, if you are using a package which takes advantage of PostScript's capabilities (e.g. most Adobe products and some others that are designed to work with Graphics), you may get better quality output using PostScript drivers and your complex print job may not print properly or at all using the pcl driver.

If your file is not printing correctly using one driver, it is recommended that you try the other.

 

#39825

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Excel 2000/2002/2003 Workbooks Print with the Wrong Finishing Options (ex. Print to the Wrong Mailbox) 

This a Microsoft Excel issue.  A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office 2000 service pack that contains this hotfix.

This hotfix is a post-Office 2000 Service Pack 3 (SP-3) hotfix. To install the hotfix, you must have Office 2000 SP-3 installed.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.

For more information on this issue, please see Microsoft Knowledgebase Article 831180 (click the link below).

http://support.microsoft.com/default.aspx?scid=kb;en-us;831180&Product=xlw2K

For Excel 2002/2003, please see Microsoft Knowledgebase article 829766 (click the link below).

http://support.microsoft.com/kb/829766/en-us

#51337

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FAX - Add Pause to PCL Fax Driver 

The key to use to add a pause to a dialed number using the fax driver depends on the version on mn-cont software installed on the copier:

  • When you have version 31.04 of the main controller software, you will use " p " to add a pause.  It is case sensitive, so be sure to use lower case when typing in the letter " p ".
  • On older versions of system software, the period " . " is used to add a pause to a dialed number.

Example: 9p2062822010

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Faxing a Document from a PC using the imageRUNNER Fax Board 

To Fax a Document from a PC:

1) In your Windows application, click the File > Print command as if you were printing.

2) In the Print dialog box, select the PCL fax driver from the pull down menu and click OK.

3) In the Send FAX tab, specify the Recipient Name and Fax number and then click the Add to Recipient List (either manually enter the information or click the Select from Address Book... button to pick recipients from the address book).

4) Repeat step 3 if you intend to send to multiple recipients.

5) After all settings are complete (Cover sheet, etc), press the OK button in the Properties dialog box and the fax will be sent to the locations specified.

Frequently Asked Questions:

Q: How do I get the PC Fax option for my business?

A: Each Canon imageRUNNER device with a fax board comes standard with PC Fax driver software. Updated drivers can also can be downloaded from Canon USA's download site. http://www.cusa.canon.com/html/download/ Choose Networked Office Systems / Copiers.

Q: Can I add a subaddress or password when using PC Fax?

A: Yes. You can add this to the contact information in your Address Book.

Q: Can I add cover sheets to documents sent with PC Fax?

A: Yes. You can use the several default cover sheet templates or create up to 30 customized cover sheets when sending a document from your PC. Like a paper cover sheet, you can add your name, phone number, and a message.

Q: I need to dial a prefix to get an outside line. Can I still use PC Fax?

A: Yes. PC Fax lets you specify a dialing prefix.

Q: Can I save frequently used fax numbers for use with PC Fax?

A: Yes. You can create an Address Book on the PC to store contact information for frequently used fax recipients. This speeds the PC Fax process and helps reduce faxes sent to incorrect numbers.

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Forgot Department ID Management Password and the System Settings or System Manager Password. 

Please call our Copiers Northwest Dispatcher at 800-244-6405 and a Service Technician can come out to clear the password.

Note: All "Job Accounting" codes will be deleted in the recovery process.

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Forwarding Incoming Fax and I-Fax Jobs to Other Destinations (Forwarding Conditions) 

To automatically forward received Fax and I-Fax jobs to other destinations, you must configure and enable forwarding conditions on the copier.  This can be done at the copier control panel or using the RUI.

To set forwarding conditions at the control panel:

1.  Hit Additional Functions.

2.  Select System Settings.

3.  Select Forwarding Settings. 

Here you can view your configured forwarding conditions.  There are a number of options available:

- You can view all the conditions, or those that just apply to Fax or I-Fax jobs, by changing the Receive Type setting. 

- Those conditions set to 'On' are active and are being used.  Those set to 'Off' are inactive and are not being used.  To turn a condition On or Off, simply highlight the condition and hit the Validate/Invalidate button.  

- You can delete a condition by highlighting the condition and hitting the Erase button.  

- You can edit an existing condition’s configuration by highlighting the condition and hitting the Edit button. 

- To create a new forwarding condition, hit the Store button.

- To print the list of forwarding conditions, hit the Print List button.

Creating a new forwarding condition:

1.  Hit the Store button as described above.

2.  Select Condition Name and enter a name for this forwarding condition.

3.  Press Forwarding Conditions and configure the criteria that tells the machine when to forward the job:

   -  Select the Receive Type (Fax or I-Fax).

   -  For Fax type, set criteria for the 'Fax Number', 'Subaddress', and 'Password' fields.

   -  For I-Fax type, set criteria for the 'To:', 'From:', and 'Subject:' fields.

4.  Hit Forwarding Destination and select the destination to forward the job to from the Address Book.

5.  Select Send Document Name and enter a file name for forwarded job.

6.  Press File Type and select the file type for the forwarded job (TIFF, MTIFF, or PDF).

7.  Select Store/Print Received Doc and set it to On or Off.  Turning this On allows the copier to process the received job as it normally would after forwarding it.  Turning this Off will forward the job only.

8.  Hit Forwarding Done Notice and select a destination from the Address Book to send a notification that the job was forwarded.

9.  Hit OK to create the forwarding rule.

 * Note – The new rule will need to be turned On to actually use it.  Highlight the condition and hit the Validate/Invalidate button.

To set forwarding conditions using the RUI:

1.  Enter the IP address of the copier in your web browser.  The RUI page should appear.

2.  Select Add. Func.

3.  Select Forwarding Settings.

4.  Most of the options described above will be available here using the RUI.

 

#40611

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Get 'Load A4 Paper' Message When Receiving Faxes 

Cause:
The problem is that the sending fax machine is sending a fax formatted as a different paper size (ex. A4).  This is common when receiving faxes from other countries, as they use different paper sizes as standard sizes.


Workaround :
The receiving fax machine can either be loaded with the correct paper size (ex. A4) or the receiving fax machine can compensate by reducing the fax to fit on the paper it has installed (ex. LTR). 

Canon GP and imageRUNNER models are equiped with this setting. Based on the model you have, this setting will be accomplished in one of the following two ways. Please use the method that is appropriate for your machine.

You will know which method to use based on what you see on the screen after pressing the "Additional Functions" button.

Method 1:
1.  Press Additional Functions.
2.  Hit Custom Fax Settings.
3.  Select Printer Settings, and select RX reduction.  RX Reduction must be set to On in order for the fax board to automatically reduce the incoming fax to fit on the loaded paper sizes (LTR).  There is an optional settings button in the RX reduction window that will allow you to manually set how the fax is reduced or it can be set to AUTO.

Method 2:
1.  Press Additional Functions.
2.  Hit Communication Settings.
3.  Under Common Settings, select RX Settings.
4.  Select Receive Reduction and set it to On.  Hit OK.  There are optional settings in the RX reduction window that will allow you to manually set how the fax is reduced or it can be set to AUTO.

#40817

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imageRUNNER C6800 with envelope printing 

At this time the imageRUNNER C6800 cannot be configured to utilize envelopes. A listing of acceptable media types can be found in the imageRUNNER C6800 Service Guide and Service Manual.

 

#51148

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Importing an Address Book on to the imageRUNNER iR Series 

With the Remote UI you can save address books stored in the device to files and load address books from files into the device. This function is useful when you want to use an address book with a different device, or make a backup copy of an address book. (For the imageRUNNER 5000i/6000i, this function is only available when the Image Reader-A1 is installed .)  Address books can be exported from the device to a computer and imported to the device from a computer, using the RUI.

Important:
•  You cannot use the device’s control panel when importing is taking place.
•  When you select [Append] for the Import Method: if addresses in the file to be downloaded have the same name as those already registered in the device, those addresses are treated as new registrations with the same name. However, the information for the one touch button is not added.
•  When [Overwrite] is selected for Import Method: the addresses registered in the device are completed erased, and then the contents of the file are loaded into the device.
•  When overwrite importing, the settings stored in the Favorites buttons and destinations stored in the Recall function are erased.
•  When overwrite importing, the send screen returns to its standard settings.
•  You cannot import if the machine is already reading an original which is to be sent.
•  You can register up to 1800 addresses in an address book. (200 of these are addresses assigned to the one touch buttons.)  Each address is treated as a separate item. When importing additional addresses, make sure that you do not exceed an overall total of 1800 addresses.
•  When importing LDAP format files, only the e-mail addresses are registered into the device.  Make sure the number of items does not exceed 1800.
•  The information of the address book one touch buttons cannot be imported in LDAP.

To Load Address Books into the Device from Saved Files on a PC:

1.  From the RUI, click the [Add. Func.] button, and select [Import/Export] from the menu.



* Note- If an ID has been set for the system manager, a dialog box for inputting the user name and password will appear.  Input the system manager ID in the user name section and the password in the password section.

 2.  Click [Import...].



3.  Select your desired options (see below) and then click the [Import on this criteria] button.

-Address book:  Select the address book to be updated.

-Import method:  Select the update method for the address book.   Pick either:

* Append-  The addresses in the loaded file are added.  The currently registered addresses are not changed.

* Overwrite-  The currently registered addresses are replaced with the addresses in the loaded file.

-File Path:  Specify the file to be loaded.

-Format:  Select the format of the file to be loaded.  Pick either:

* Custom Format- Select this when the file is to be imported into imageRUNNER.

* LDAP Format- Select this when the file is to be used with different application software.

Note - Pick either Custom or LDAP based on how the address book was exported originally (i.e. Custom or LDAP).

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Intel Platform Mac OS X Support 

MAC OS X drivers/PPDs that support the Mac Intel platform have been released:

imageRUNNER Series - Canon Controller (Canon Printer Kit) Drivers:

- PostScript Printer Driver v1.60 for Mac OS X
- UFRII Print Driver v1.40 for Mac OS X
- Fax Driver v1.50 for Mac OS X

* Driver versions earlier than these do not support the Mac Intel platform.  See the attached Technical Publication TP07 049.pdf.

Fiery Controller (imagePASS, ColorPASS) PPDs:

New Fiery PPDs (with plug-in support) that support the Mac Intel platform have been released for the following products:
 
- imagePASS-H1 with Color imageRUNNER C5180/C4580/C4080
- ColorPASS-GX100 with Color imageRUNNER C5180/C4580/C4080
- imagePRESS Server-Q1 with imagePRESS C1
- imagePRESS Server-T1 with imagePRESS C1
- imagePASS-S1 with imageRUNNER 5070/5570/6570/8070/7086/7095/7105
- imagePASS-J1 with Color imageRUNNER C2880/C3380

All previously released Fiery PPDs do not support the Mac Intel platform.  See the attached Technical Publication TP07 050.pdf.

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JPEG Image Appears Two Times in a Microsoft Office 2003 (PowerPoint) Document When Printed from Windows 2000 

This is a known Microsoft issue listed in the Microsoft KB article 843284, where they provide a hotfix for Office 2003. 

To fix the problem:

I.  Set the PostScript language level to level 1 for PS drivers.
To set the PostScript language level to level 1 for PostScript drivers, follow these steps: 1. Click Start, point to Settings, and then click Printers.
2. Right-click the PostScript printer that you are using, and then click Properties.
3. Click the Advanced tab, click Printing Defaults, and then click Advanced.
4. Expand PostScript Options.
5. Click the PostScript Language Level box, and then type 1 to set the PostScript language level to level 1 as shown below.
 
6. Close the printer properties dialog box.
 

 

II.  Disable advanced printing features for Printer Control Language (PCL) drivers.
To turn off the advanced printing features for PCL drivers, follow these steps:

1. Click Start, point to Settings, and then click Printers.
2. Right-click the PostScript printer that you are using, and then click Properties.
3. Click the Advanced tab, click Printing Defaults, and then click Advanced.
4. In the Advanced Printing Features list, click Disabled.
 
5. Close the printer properties dialog box.

 


III.  Obtain and install the hotfix from Microsoft.

*  For more information, please see the Microsoft article below (click the link below):

http://support.microsoft.com/default.aspx?scid=kb;en-us;843284

 

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Mailbox Printing for the imageRUNNER Series 

The Mailbox feature enables you to store jobs on the printer so you can print these jobs from the Operational Panel at a later time. When using the Mailbox feature, you must set and store each mailbox item beforehand. The Mailbox feature can store up to 100 mailboxes (box number: 00-99).

Setting up Mailbox Printing:

1. At the imageRUNNER, select the 'Additional Functions' Key.
2. For the imageRUNNER-iR Series - Select 'Mail Box Settings'.
3. Select ' Mail Box Registration' or 'User Box Settings'.
4. Select an Unregistered mail box from 00 to 99.  Select 'Store'.
5. Type in a user name (up to 24 characters).
6. Select a 4-digit password.
7. Set the amount of time your documents will be saved on the Image Server before the documents are automatically deleted. Time range is from 1 hour to 3 days on the imageRUNNER 330 / 400 / 550 / 600.  The Default is 2 hours on the imageRUNNER 550 / 600.  The default is 3 days on the imageRUNNER 330 / 400.   Time range is from 1 hour to 30 days on the other imageRUNNER models with a default of 3 days.  Setting it to 0 will shut off the automatic deletion feature.
8. Select 'Done'.

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Manufacturer / Vendor ethernet MAC address list 

MAC is an acronym for Media Access Control address, a hardware address that uniquely identifies each node on a network.  A MAC address is a 12-digit number.  Each digit is a number from 0 to 9 or a letter from A to F.  Sometimes the digits of a MAC address are separated by colons or dashes.

The first 6 digits on the left represent vendor of the Ethernet network interface card and the last 6 digits on the right specify the interface serial number (This gives 16.78 million separate serial numbers).
Don't confuse the MAC address with Apple or Macintosh computers, which are commonly referred to as "Macs." The name "MAC address" does not refer to Apple/Macintosh computers, but instead only to the physical address of your computer, regardless of whether it is a PC or a Macintosh or any other device or product.
Please note that the MAC address number may not always reflect the actual manufacturer of the device, computer, printer, etc. or the product. Some manufacturers subcontract component manufacturing to other component developers.
Once you know the MAC address that you’re trying to investigate, you can then visit one of the following websites listed below to lookup who the manufacturer or vender of that particular MAC address or device is.
http://www.coffer.com/mac_find  or  http://standards.ieee.org/regauth/oui/index.shtml
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Network Scanning with the imageRUNNER Series 

With the imageRUNNER-i Series or Universal Send capable copiers, you have the option to perform Push Scanning or Pull Scanning. 

Push Scan is the ability to send a document from the imageRUNNER Series directly to a network share on a PC or to an email address.

This can be done via SMTP (Email/I-fax), SMB, FTP. 

*This option is available on the following models with the additional Universal Send Kits: 

  • imageRUNNER 7200 / 8500 / 105 with the Universal Send Kit A1 and at least System Software version 51.02 installed.
  • imageRUNNER C3200 with the Color Universal Send Kit A1P, Resolution Switching Board A1, and at least System Software version 7.01 installed.
  • imageRUNNER C3100 with the Color Universal Send Kit B1P and Resolution Switching Board A2.
  • imageRUNNER C5800/C6800 with Color Universal Send Kit C1P and Resolution Switching Board A2.
  • imageRUNNER C3220 with the Color Universal Send Kit A2P and Resolution Switching Board A2.
  • imageRUNNER 2270/2870/3570/4570 with Universal Send Kit B1.
  • imageRUNNER 5070/5570/6570 with Universal Send Kit D1.
  • imageRUNNER 7086/7095/7105 with Universal Send Kit E1.
  • imageRUNNER 8070/9070/105+ with Universal Send Kit C1. 

Pull Scan is the ability to retrieve a scanned document from the imageRUNNER-i Series using TWAIN scanning software that runs on a user's PC.  

This can be done using Canon Network Scan Gear or Color Network Scan Gear and a TWAIN compliant scanning application.

 

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Obtaining a Management Information Base (MIB) object 

The MIB - Management Information Base is available free of charge at the Developer Support Website. 
http://www.developersupport.canon.com

Information on the MIB object:

If you have the MIB for your product, it would allow the monitoring of that device. The MIB is part of the Simple Network Management Protocol (SNMP), and is used to obtain status about a device on a TCP/IP network. Managed objects are accessed by a virtual information store which is called a Management Information Base. Objects in this MIB are defined using the Abstract Syntax Notation One (ASN.1)  The ASN.1 is an ASCII text file, written in a format that describes the management information available on a particular class of devices. 

The information that can be attained from your device include the following:  Name of equipment, speed, print status, paper sizes, and configuration.

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Performing a Clear Server 

Clearing the server is an administrator option that can be used as a last resort if a job persists in the system and prevents printing despite attempts to cancel or delete it.  Clearing the server deletes all jobs currently saved on the server in any queue, all locally archived jobs, all downloaded fonts, and all FreeForm master jobs.  It also clears the Job Log, the index of archived jobs, and the index of FreeForm masters.

Before clearing the server, export the Job Log if you haven't recorded the information in it.  If you can, notify users that you will clear their jobs from the server so they can back them up and resend them when the server is back in operation.

You can clear the server from the Control Panel (LCD) or by using the Clear command from the Command WorkStation.

Clearing Server from the Control Panel:

1.  Enter Fiery Setup (select 'Run Setup' from the idle menu or select to enter setup during bootup). 

2.  Scroll down the Fiery Setup menu and select 'Clear Server'.

3.  It will prompt you to confirm restoring to factory defaults.  Select 'Yes' and then 'OK'. 

Clearing Server from Command Workstation:

1.  Launch Command WorkStation and log into the Fiery controller as Administrator.

2.  Click the Server menu and select 'Clear Server'.



3.  Depending on the version of Command Workstation and the Fiery device, you may have the option to select exactly what items to clear.  If you have this option, check the items to clear and click OK. 



4.  Click 'Yes' at the confirmation window to perform the selected clear.

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Populating sender Information in the Fax Driver 

First, lets take a look at a few options located within the cover sheet tab and then learn how to add sender information.

Figure 1 shows the options you will first see when you enter the cover sheet tab in the driver. Notice that you have 3 choices. They are "None", "Different Sheet to Each Recipient", "Same sheet to Each Recipient". You will select the option that is most appropriate for your fax job.


FIGURE 1

Now, select the "Settings" tab shown in Figure 1 to open up the "Item Settings" dialog box shown in Figure 2.

 


FIGURE 2

Here you will populate the fields you wish to include on your cover sheet. Notice that every check box in the figure is selected. You may pick and choose which fields you want to be included by checking or unchecking each box.

After entering the information, you may "SAVE" this profile by clicking the "Save Sender" box on the bottom right of the dialog box. This will allow you to save this infromation as a CSV file at a location you specify.

The next time you want to populate the sender field with this saved data, you will just click the "Import Sender" tab located on the lower left side of the dialog box. This will allow you to browse to the location where you have saved your CSV file containing the sender profile information.

 

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Retrieving the MAC Address of a Printer 

You can retrieve the MAC address of a printer by using the ARP command in conjunction with the printers IP address.To retrieve the MAC address by using the ARP Command:
After a successful Ping Command has been executed, at a DOS prompt type arp with a space, then the -a switch, another space and then the IP address of the destination node. (Example, arp -a 146.184.130.1)

This will bring back the MAC/Physical Address of the Printer, which will display something like this:
Internet Address         Physical Address
146.184.130.1           00-00-85-04-a7-3c

 

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ScanGear iR and Canon's iR Toolbox Features for the imageRUNNER 1023 Series 

The imageRUNNER 1023 Series includes color scanning capabilities as a standard option.  Color scanning is supported over a USB 2.0 connection.  There are two methods used for color scanning:

1.  ScanGear iR  - ScanGear iR is a 32-bit TWAIN and WIA (Windows Image Acquisition) compliant driver that is bundled with the mail unit.  WIA is a standard for downloading images from scanners or digital cameras (on Windows XP only).  Through the imageRUNNER 1023 Series color scan feature, users can capture and digitize important information for easy storage/archival or incorporate it into other documents electronically from the platen glass or DADF. 

ScanGear iR is user-friendly and is a great tool for small businesses and workgroups with light scanning requirements. 

2.  iR Toolbox - In addition to its advanced scan driver, the imageRUNNER 1023 Series includes Canon iR Toolbox, an intuitive, easy-to-use tool bar that sits on the desktop and takes the complication out of scanning.  Along with the ability to specify a multitude of scan settings, iR Toolbox lets you choose from a variety of additional options such as:

[Mail]: The document will be scanned and attached to an e-mail message in your email application.
[OCR]: The text will be scanned and read by the OCR software.
[PDF]:  The text will be scanned and saved as a PDF file.
[Scan-1], [Scan-2]: The text will be scanned and appear in the registered application (up to 8 characters long).

Below is the iR Toolbox that is available on your desktop:



Scanning through the iR Toolbox is accomplished as follows:
1)  Place originals on the platen glass or in the document feeder.
2)  On the Windows desktop, double click the [Canon iR Toolbox 4.9] icon to open the iR Toolbox.
3)  Click one of the scanning buttons.
4)  Specify the required settings (iR Toolbox Settings).
5)  Click [Start].
6)  Specify the required settings (ScanGear iR Settings).
7)  Click [Scan].

Creating One PDF File from Two or More Pages:  This feature has the ability to scan two or more pages and make them into one PDF File.  Plus, the ability to choose from PDF Settings such as:

[Create Searchable PDF]: Converts the characters in the document to text data and makes the PDF document searchable with keywords.
[Text Language]: Select the language of the text to be scanned.
[PDF Compression]: Select [High] for color images such as photos or illustrations to be further compressed.

Scanning Large Documents: This feature provides the ability to scan a document larger than the platen glass by combining pieces scanned separately using the 'Stitch Assist' mode.

Scanning with the Windows Image Acquisition (WIA) Driver (Windows XP only): In addition to being TWAIN compliant, the new imageRUNNER 1023 Series devices offer WIA-compliant Scanning as standard for downloading images from scanners used with Windows XP.

Variety of file formats: User's may choose from a variety of file formats to use when scanning documents including popular PDF formats.  You may even create searchable PDF files to search documents by using keywords.  The chart below displays the different file formats in conjunction with the different Toolbox options:


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ScanGear iR and Canon's iR Toolbox Features for the imageRUNNER 1023 Series 

The imageRUNNER 1023 Series includes color scanning capabilities as a standard option.  Color scanning is supported over a USB 2.0 connection.  There are two methods used for color scanning:

1.  ScanGear iR  - ScanGear iR is a 32-bit TWAIN and WIA (Windows Image Acquisition) compliant driver that is bundled with the mail unit.  WIA is a standard for downloading images from scanners or digital cameras (on Windows XP only).  Through the imageRUNNER 1023 Series color scan feature, users can capture and digitize important information for easy storage/archival or incorporate it into other documents electronically from the platen glass or DADF. 

ScanGear iR is user-friendly and is a great tool for small businesses and workgroups with light scanning requirements. 

2.  iR Toolbox - In addition to its advanced scan driver, the imageRUNNER 1023 Series includes Canon iR Toolbox, an intuitive, easy-to-use tool bar that sits on the desktop and takes the complication out of scanning.  Along with the ability to specify a multitude of scan settings, iR Toolbox lets you choose from a variety of additional options such as:

[Mail]: The document will be scanned and attached to an e-mail message in your email application.
[OCR]: The text will be scanned and read by the OCR software.
[PDF]:  The text will be scanned and saved as a PDF file.
[Scan-1], [Scan-2]: The text will be scanned and appear in the registered application (up to 8 characters long).

Below is the iR Toolbox that is available on your desktop:



Scanning through the iR Toolbox is accomplished as follows:
1)  Place originals on the platen glass or in the document feeder.
2)  On the Windows desktop, double click the [Canon iR Toolbox 4.9] icon to open the iR Toolbox.
3)  Click one of the scanning buttons.
4)  Specify the required settings (iR Toolbox Settings).
5)  Click [Start].
6)  Specify the required settings (ScanGear iR Settings).
7)  Click [Scan].

Creating One PDF File from Two or More Pages:  This feature has the ability to scan two or more pages and make them into one PDF File.  Plus, the ability to choose from PDF Settings such as:

[Create Searchable PDF]: Converts the characters in the document to text data and makes the PDF document searchable with keywords.
[Text Language]: Select the language of the text to be scanned.
[PDF Compression]: Select [High] for color images such as photos or illustrations to be further compressed.

Scanning Large Documents: This feature provides the ability to scan a document larger than the platen glass by combining pieces scanned separately using the 'Stitch Assist' mode.

Scanning with the Windows Image Acquisition (WIA) Driver (Windows XP only): In addition to being TWAIN compliant, the new imageRUNNER 1023 Series devices offer WIA-compliant Scanning as standard for downloading images from scanners used with Windows XP.

Variety of file formats: User's may choose from a variety of file formats to use when scanning documents including popular PDF formats.  You may even create searchable PDF files to search documents by using keywords.  The chart below displays the different file formats in conjunction with the different Toolbox options:


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Setting Up a Standard TCP/IP Port on Windows 2000 / XP / 2003 

A Standard TCP/IP Port can be set up on Windows 2000 / XP / 2003 to print to a Canon device using either the RAW protocol (port 9100) or the LPR protocol (port 515).  The first step would be to identify the method you wish to use to print to the Canon device.  You will need to enable and configure all the required protocols (TCP/IP, LPD, Port 9100, RAW, publish Print queue, etc) on the Canon device. 

* Note - A Standard TCP/IP Port's settings can be reconfigured as needed after it has been created. 

Setting a Standard TCP/IP Port to print LPR:

1.  Enter the IP Address of the Canon Device in the Printer Name or IP Address field (the Port Name will default to IP_ip address).

2.  Set the Protocol to LPR.

3.  Enter the required Queue Name for the Canon device under LPR Settings.  In general, the queue name usually will be:

     - For internal Canon Controllers, use lp as the queue name.

     - For EFI Fiery Controllers, use print as the queue name.

     - For  the Panasonic DP-355 series, use PORT1 as the queue name.

* Note - Look up the exact queue name based on your device's specific configuration if necessary.

4.  Check on the LPR Byte Counting Enabled feature.

5.  Check on the SNMP Status Enabled feature and leave the default settings of Public and 1 for the Community Name and SNMP Device Index.

6.  Hit OK to confirm your settings.

Setting a Standard TCP/IP Port to print RAW:

1.  Enter the IP Address of the Canon Device in the Printer Name or IP Address field (the Port Name will default to IP_ip address).

2.  Set the Protocol to Raw.

3.  Leave the default setting of 9100 for the Port Number field under Raw Settings.

4.  Check on the SNMP Status Enabled feature and leave the default settings of Public and 1 for the Community Name and SNMP Device Index.

5.  Hit OK to confirm your settings.

 

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Simple File Sharing on Windows XP and Universal Send 

Simple File Sharing:

Windows XP lets you share a computer's disks and folders with other computers on the network, using a method called Simple File Sharing.  If a disk or folder is shared, everyone on the network can access it.  There are no user permissions and no passwords.  Because sharing in this way is so wide open, Windows XP tries to protect you from some potential security risks.

Windows XP Defaults:

- Simple File Sharing is always turned on in Windows XP Home Edition-based computers.

- By default, the Simple File Sharing is turned on in Windows XP Professional-based computers that are joined to a workgroup.

- Windows XP Professional-based computers that are joined to a domain use only the classic file sharing and security interface (Simple File Sharing is disabled).

Configuring Simple File Sharing:

The disk or folder that you share, along with all of the folders that it contains, will be accessible by other network users.

1.  Right click the disk or folder that you want to share and select Sharing and Security.

2.  The first time that you set up sharing, Windows XP displays a warning, urging you to use the Network Setup Wizard for safety.  Click where indicated to either run the Wizard or to do it yourself.  The Wizard automatically enables the Internet Connection Firewall (ICF) to prevent other Internet users from accessing your shared disks and folders.  If you have Service Pack 2 installed, the built-in Windows Firewall should already be running automatically, unless you turned it off.

3.  XP displays another warning.  If you want the firewall enabled, select 'Use the wizard to enable file sharing'.  Otherwise, select 'Just enable file sharing'.

4.  Specify a Share name, which users on other networked computers will use to access this disk or folder.  For maximum compatibility with all versions of Windows, use 1-12 characters. 

5.  By default, users on other computers have full access: they can read, write, and delete shared files.  If you only want them to be able to read files, uncheck the 'Allow network users to change my files' option.

Hidden Shares:

You can create a hidden share by adding a dollar sign ('$') to the end of the share name.  A hidden share doesn't appear in My Network Places or Network Neighborhood on any of the networked computers.  In order to access a hidden share you need to already know the name of it (including the dollar sign).

Using hidden shares is a good way to keep their contents out of the hands of casual users, but a determined individual using certain techniques and/or utilities will be able to detect them.  Therefore, you should not rely on hidden shares to provide security for any truly sensitive data.

Disabling Simple File Sharing:

By disabling Simple File Sharing, you can specify an Access Control List (ACL) for each shared disk or folder.  Using an ACL gives you much greater control over shared data, since it lets you determine the specific users that will have access as well as the level of access they will receive.  See Related Article 60833 for more information on disabling this feature.

Sending via Universal Send (SMB) to a folder shared via Simple File Sharing:

Sending via SMB from a Canon Universal Send capable device to a PC that has Simple File Sharing enabled is very similar to sending via SMB to a PC that has Simple File Sharing disabled.  There are 2 main differences:

1.  Passwords:  When sending via SMB to a PC that has Simple File Sharing enabled, only the username is required.  No password is required, even if the user must enter a password to log in locally to the PC.  The password field can be left blank. 

This differs from sending via SMB to a PC that has Simple File Sharing disabled, where both the username and password must be entered.

2.  User Rights (Permissions):  When Simple File Sharing is enabled, the permissions are not set for each individual user account.  Permissions are adjusted for all remote computers at once.  By default, users on other computers have full access: they can read, write, and delete shared files.  If you only want them to be able to read files, uncheck the 'Allow network users to change my files' option.  There is no Permissions button on the Sharing tab and the Security tab is not displayed.



Disabling Simple File Sharing will allow you to specify an Access Control List (ACL) for each shared disk or folder.  Using an ACL gives you much greater control over shared data, since it lets you determine the specific users that will have access as well as the level of access they will receive.  The Permissions button appears on the Sharing tab and the Security tab will display if the folder is located on an NTFS partition.

 

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TCP Ports Used by Canon Devices 

Please review the attached file.

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Trouble Push Scanning (Universal Send) or Pull Scanning (Network ScanGear) using a Windows XP Computer 

Windows XP Professional and Windows XP Home Edition have a built in firewall option called Internet Connection Firewall (ICF).   If this option is enabled, the necessary ports to scan via a particular protocol or method (FTP, SMB, Network ScanGear, etc) must be opened.  For more information on this firewall feature, see Microsoft Knowledgebase articles 320855, 321050, 298804, 308127, and their related links.

* Note - The Laser Class 710 / 720i / 730i models do not support push scanning via SMB or pull scanning via Network ScanGear. 

To configure the Internet Connection Firewall on a Windows XP computer:

1. Right click on My Network Places and select Properties from the pop up menu.

2. Right click on Local Area Connection (or the connection you are using) and select Properties from the pop up menu.

3. Click the Advanced Tab.

4.  To enable or disable the Internet Connection Firewall feature, check or uncheck the 'Protect my computer and network by limiting or preventing access to this computer from the Internet' option.

5.  When ICF is enabled, click the Settings button to configure the firewall filtering options.

Windows XP Service Pack 2:

See Related Article 52650 for information on XP SP2 (click on link in the right window pane). 

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True Adobe PDF or PDF Emulation? 

Only PDF files that have been created using Adobe Acrobat are 'true' PDF files.  The imageRUNNER-iR Series uses a PDF conversion module for creating PDF files.  Therefore, when the imageRUNNER sends a PDF file using the Universal Send feature, the file is not a true Adobe PDF, but an emulated PDF.  The chart below shows the PDF versions for some of the imageRUNNER Series devices when using the Universal Send feature.

* Note - 'Emulated' PDF files are real PDF files that meet the openPDF specification published by Adobe.  The term 'emulated' is being used to emphasize that the PDF files were created via a PDF conversion module, not Adobe Acrobat. 

 

imageRUNNER Model Acrobat Version
imageRUNNER 5020i / 6020i 1.2 Acrobat 3.x
imageRUNNER 2220i / 3320i 1.2 Acrobat 3.x
imageRUNNER 5000i 1.2 Acrobat 3.x
imageRUNNER C3100 / C3200 / C3220 / C5800 / C6800 1.3 Acrobat 4.x
imageRUNNER 3300i 1.2 Acrobat 3.x
imageRUNNER 105 / 7200 / 8500 1.2 Acrobat 3.x
imageRUNNER 2270 / 2870 / 3570 / 4570 / 5570 / 6570 1.3 Acrobat 4.x
imageRUNNER 105+  / 9070 / 8070 / 85+ 1.3 Acrobat 4.x

 

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What is Bates Stamping? 

Bates Stamping is  the technique used to allow documents to be shared by multiple parties with a guarantee that all parties are using the same document. Bates Stamped documents are typically endorsed with alphanumeric characters, leading zeros, watermarks, and date stamps. All are placed as headers or footers on a legal document. Canon’s embedded Page Numbering function allows you to quickly and easily apply Bates Stamps to legal documents from the imageRUNNER device, without any expensive add-on software. You can pre-select up to five digits (with leading zeros) and choose to apply the Bates Stamp in a header or footer. You can also customize and register a watermark, such as “Confidential.”
 
Copying with Page Numbering:
1. Press the [Copy] tab.
2. Choose [Special Features].
3. Press the down arrow to go to page two.
4. Choose [Pg/Copy Set Numbering].
5. Choose [Page Numbering].
6. Specify [Numbers Only]. Specify the orientation Vertical or Horizontal and the print position, then press [Next].
7. Specify the starting number (1) (any start number between 1 and 9,999 can be specified).
8. Specify the number of digits for leading zeros (up to 5 digits).
9. If you wish to add text, such as firm name, press [Add Characters] (alphanumeric), then press [Next].
10. Press [Enter].
11. Type in the desired characters and press [OK], then press [Next].
12. Specify [Align Center Top], then press [Next].
13. Specify small size (10.5) and number color to black.
14. Press [OK].
15. Press [Done] twice

Copying with Watermark:
1. Press [Special Features], [Watermark/Print Date].
2. Choose [Watermark].
3. Specify the orientation, Vertical or Horizontal, and print position, then press [Next].
4. Use existing watermark or create unique watermark (alphanumeric), then press [Next].
5. Specify the size and print type (Transparent or Overlay).
6. Press [OK]. 7. Press [Done] twice.

Copying with Print Date:
1. Press [Special Features], [Watermark/Print Date].
2. Choose [Print Date].
3. Specify the orientation, Vertical or Horizontal, and print position, then press [Next].
4. Choose Date type, then press [Next].
5. Specify the size and print type (Transparent or Overlay).
6. Press [OK].
7. Press [Done] twice. After completing the copying segment, place originals in the DADF, and press [Start].

Frequently Asked Questions
Q: What is the cost for the Canon endorsing (Bates Stamping) feature?
A: No additional cost. The embedded endorsing feature is part of the copy function of the imageRUNNER devices.

Q: Can I apply a Bates Stamp to my legal documents directly from a Canon device?
A: Yes. The Page Numbering, Watermark, and Date Stamp features will allow you to create and stamp documents with a Bates Number.

Q: Canon has a number of solutions to apply Bates Stamp. How do I know which one to use?
A: Of the many methods to achieve this function, the imageRUNNER device’s embedded Bates Stamp function is perhaps the most simple and cost-effective. To better differentiate among the various methods; please refer to Canon’s “Bates Stamp” legal solution document, available from the ISG Product Marketing Web site.

Q: What happens if you select the same position for multiple numbers or watermarks?
A: If you select more than one type of data to be added to a specific position on a copied sheet, a message will appear on the touch-screen asking for confirmation before the job begins printing.

Q: Can you save custom watermarks or characters that are added in the Page Numbering Setting?
A: Yes. You can register text to be saved in the system’s memory. The text then can be recalled to either add characters to a page number or use as a custom watermark.

Q: Can you use all the Bates Stamp features simultaneously?
A: Yes. You can use the Page Numbering, Copy Set Numbering, Watermark, and Print Date all on the same document.

Q: Can you use the Page Numbering feature from the print driver?
A: You may use this feature; however, it’s not as extensive as the copy feature. If the user would like to Bates Stamp digital documents from his/her desktop, they may want to use Canon’s imageWARE Publishing Manager Professional Edition software.

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What is eCopy ShareScan/OP (Open Platform)? 

The eCopy ShareScan will be the first commercially available MEAP application for the MEAP-enabled imageRUNNER-iR Series printers. When eCopy ShareScan/OP is installed on a MEAP compatible device, eCopy functions will be available and accessible to end users as an embedded feature directly from the copier LCD. Another feature of eCopy ShareScan/OP will be a single server installation for multiple MEAP enabled imageRUNNER devices on a network.

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What is Energy Saver Mode? 

When the machine will not be used for a long time, you can press (Energy Saver) to put the machine in an Energy Saver mode.  This reduces the temperature of the machine's fixing unit and thereby conserves energy.  To start operations again, press (Energy Saver) once more.  Pressing the control panel power switch also reactivates the machine.

NOTE:
• There will be a slight delay when starting to use the machine next time.
• The touch panel display turns OFF when the machine enters one of these functions.
• You can print data sent from a computer even when the machine enters one of the energy saving functions.

To configure the Energy Saver Settings on the copier:

1.  Hit [Additional Functions] -> [Common Settings] -> (down arrow) -> [Energy Saver Mode].

2.  Select [-10%], [-25%], [-50%] or [None], and press [OK].

* The approximate energy saving figures for each mode, and the approximate delay times from power ON to Ready to Print status are listed below:
   -10%:  10% less power (approximately 50 seconds)
   -25%:  25% less power (approximately 90 seconds)
   -50%:  50% less power (approximately 180 seconds)
   None: 2% less power (approximately 0 seconds)

**  The figures in parentheses ( ) show the approximate time it takes for the machine to return to ready to print status.

3.  Press [Done].  The specified mode is set, and the display returns to the Basic Features screen.

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What is MEAP? 

What is MEAP?
MEAP is an application development platform that allows the creation of embedded applications for Canon multifunctional peripheral devices. That is, custom applications can be created to execute on the device itself.

 What does MEAP stand for?
MEAP is the acronym for Multifunctional Embedded Application Platform.

What programming language is used to develop MEAP applications?
MEAP applications are written in J2ME (Java 2 Micro Edition) using the Connected Device Configuration (CDC), Foundation Profile (FP), Personal Profile (PP), and Personal Basis Profile (PBF).

 How do Java applications get executed on a MEAP device?
Java applications are executed using a piece of software called the Java Virtual Machine (JVM). A JVM for Java 2 Micro Edition (J2ME) with the Connected Device Configuration (CDC) is embedded on the device. Java applications need to be translated (compiled) into a form called byte code in order to be executed by a JVM.

How are MEAP applications developed?
A MEAP developer codes and compiles (translates the Java code into byte code) a MEAP application using any Java development tool. The compiled application (called a Jar file) is then installed on the MEAP device using an installation tool provided with the MEAP platform called the Service Management Service (SMS).

What can a MEAP application do?
-Control device native functions (print, copy, scan, fax, mailboxes).
-Get/set device settings.
-Display a user interface on the device console.
-Control device hard keys.
-Display a user interface on a remote Web browser.
-Networking functions.
-Data Encryption.

What Canon Class Libraries does MEAP support?
MEAP supports the standard J2ME/CDC (Java 2 Micro Edition with Connected Device Configuration) libraries found in the Foundation Profile and Personal Profile. In addition, MEAP has proprietary libraries that enable additional functionality. One such library is the CPCA Class Library, which can be used to control native device functions. Another library is the Common Toolkit Library (CTK), which provides special user interface capabilities. In addition, MEAP provides libraries for image format conversions, image display, a USB interface, MIB access, encryption, and security.

What does the CPCA Class Library do?
The CPCA Class Library encapsulates CPCA functionality in Java. It allows a MEAP application to control and monitor all device functionality including printing, copying, scanning, faxing, and mailboxes.

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Windows services required to perform a 'Get Device Status' 

Following services should be started/running on the Windows 2000 / XP computer for 'Get Device Status' to succeed:

1. Server
2. Workstation
3. Print Spooler
4. Remote Procedure Call (RPC)
5. TCP/IP NetBIOS Helper Service

* Note- It is assumed that before performing a 'Get Device Status' from the printer driver, the Canon NetSpot Suite Service (VDC) is installed and running on the computer. 

** Note - The Canon NetSpot Suite Service (VDC) has been replaced by the Driver Information Assist Service (DIAS) in the newer version print drivers. 

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